the house work
The Phones
Every inbound call answered, day and night, in the branch’s own voice — each missed call is a landlord or a letting fee.
Live today →The Morning Round
The owner’s one-screen morning brief, written overnight and prepared before the branch opens.
The Post
The shared inbox sorted, summarised and chased, so no landlord goes cold waiting for whoever is off today.
The Changeover
Move-in and move-out admin end to end — references, deposits and check-out chased, with a human one word away.
The problem
The phone rings while the desk is already full.
Nobody in a letting branch is idle. The cost is not effort — it is the enquiries, landlords and repairs that fall between the calls you did manage to take.
The Morning Round — live today
Your whole branch on one screen, every Monday morning.
House/Work HQ reads the week overnight and writes one plain-English brief, prepared before the branch opens. The first module is built and running on a demonstration Cornish branch — sign in and read this Monday’s.
Keeper Monday — Penryn branch — Monday 31 August 2026 — 350 properties, 4 staff
Prepared 06:52
Mrs Trevithick at 14 Fore Street has emailed twice about the boiler quote with no reply since Wednesday; the £1,400 quote is sitting in Fixflo waiting for you.
Front desk
Know what’s going wrong before anyone shouts.
Prepared 06:52
Mrs Trevithick at 14 Fore Street has emailed twice about the boiler quote with no reply since Wednesday.
Nothing to report on: deposits, inspections
The brief
A morning brief you can trust
It names the areas with nothing to report as well as the ones that need you, so silence means checked, not skipped.
Exceptions
Five numbers, and what moved
Five tiles show arrears, voids, cold landlords, stale repairs and expiring certificates — each with a one-line delta against last week.
Action
Act on the worst one first
The reply comes already drafted — and nothing goes out without your approval.
Branches
Built for letting branches
Franchise networks, branch by branch — each with its own hours, its own greeting and its own on-call.
Coming soon
The rest of the front desk is on its way.
The Morning Round is live, and The Phones has a demonstration line you can ring today. All three below are still being built — pilot branches help decide the order.
02:14 · Night
“Please hang up now and call the National Gas Emergency Service on 0800 111 999.”
Said twice, line released. On-call paged and the call logged as an emergency, unheard.
Demo line live · Calls
The Phones & Night Keeper
Every inbound call answered, day and night — each missed call is a landlord or a letting fee. Ring it yourself →
Re: boiler quote — 14 Fore Street
2 unanswered · 4 days
Renewal — 8 Killigrew Street
summarised · needs a reply
Deposit return — 3 Trevethan Road
chased · waiting on landlord
Coming soon · Inbox
The Post
The shared inbox sorted, summarised and chased, so no landlord goes cold waiting for whoever's off today.
Coming soon · Handover
The Changeover
Move-in and move-out admin handled end to end — references, deposits and check-out chased, with a human always one word away.
Further out
The Paperwork keeps an eye on expiring certificates, The Letters drafts arrears letters for approval, and The Shop Window keeps new landlord enquiries warm until a human picks up.
None of it asks you to replace the software your branch already runs, whatever that is — integrations are being built, and the pilot runs on demonstration data today.
Pricing
Sized to your branch, agreed up front.
Every branch is different, so pricing is agreed with you before anything goes live. No per-minute billing and no card to enter — contact us and we’ll size it to yours.
- Front Desk
- The Phones, Night Keeper and The Post.
- Operations
- The Morning Round and The Changeover, added to Front Desk.
- Setup
- Mapping your existing systems, call routing design, branch voice and escalation rules.
Principles
How House/Work HQ behaves, in writing.
- Nothing reaches a tenant or landlord until someone at the branch has read it.
- A human is always one word away.
- No system to replace, and nothing to rip out.
- Every sub-processor named in writing, and the hosting region confirmed before real data.
- Call recordings and transcripts belong to the branch.
The pilot runs on demonstration data while integrations are being built — our Privacy Policy sets out exactly what is stored and where it is hosted today.
The pilot
Three branches.
Ninety days.
We map your existing systems, design the call routing with you, and you keep the recordings, transcripts and everything House/Work HQ writes. If it isn’t paying for itself by day 90, walk away.
Email support@houseworkhq.co.uk — a person reads it.